How FAQ should read!
Today doing some online store researching from some of the best brands who flourish in the direct retail business I came across this epic FAQ from The Hundreds. I can only imagine some of the emails companies this size get from their fans, bloggers, athletes and general scabs that run wild on the inner webs.
So here is some inspiration for when your looking to build your FAQ section on your website.
What kind of camera does Bobby use?
A Canon 5D Mark II.
You’re all out of X! When are you gonna make more?
Probably never! We make our product in highly limited quantities. That means once something sells out (it can take hours or weeks), we never make it again. The early bird gets the worm.
Can I get some free stickers?
No, but you can buy some in our Online Shop.
Can you tell me who your screenprinter is? Can you put me in touch with the people who make your denim and/or hats?
We house our own screenprinting facility. As far as manufacturers, we apologize but we can not give out their contact information. They have kindly requested that we stop referring new customers to them. If you need help, Alibaba.com is a good sourcing website.
How can I tell if a The Hundreds item on eBay is fake?
If it seems too good to be true, it probably is. Some of our most commonly faked product are New Era baseball caps so be careful with those, but we have seen apparel, t-shirts, and other product faked. If you have concerns over whether the product is authentic, please send detailed photographs email@example.com and someone will verify as soon as they can.
I want to work for The Hundreds. How do I apply for a job/internship?
We apologize, but we are not accepting any applications for jobs or internships at this time.
How do I get my clothing featured on your website? Can I email you my linesheet? Can I mail you some free t-shirts?
Sorry, but we do not accept any product submissions. We handpick what we like ourselves, so if we like it, we will come to you. Unless the boxes are padded with rolls of hundred-dollar bills and sour gummy straws, in which case:
c/o Bobby Hundreds
3150 E 46th St
Los Angeles, CA 90058
Would you be interested in exchanging banners? Can we use your logo on one of our party flyers? Scratch our back!
Let’s do a collaboration!
Can we interview you?
Sponsor me! I’m an awesome skater, rapper, model, clown-magician.
We’re sure you’re amazing, but we don’t sponsor anyone unless they are on our existing skate team and right now, we are not looking to expand the crew.
I’m working on a research project for a class. Can you fill out this questionnaire for me so I can get an A+?
No. We sucked at doing our own homework, so we certainly won’t be any better at doing yours.
I have the coolest store/distribution in the world. I wanted to know how I could stock The Hundreds in my shop/distribution?
Email firstname.lastname@example.org. Please include the following information in your request: minimum of 5 store photos, shop address, and buyer contact information. If you do not include the requested information, you will not receive a response.
I ordered from your online shop and need an exchange. (Or any other general customer service inquiries):
I placed an order, it didn’t go through, but it’s showing up on my online statement as being charged. Dude!
This is a temporary hold on your credit card placed by your bank/credit card company. We have contacted your bank/credit card company. They will remove the hold in 3-5 business days. Your order will not be captured, charged, or processed. Dude.
Can I set up an appointment to meet Bobby and Ben?
Not unless you’re Paula Patton or Olivia Wilde.